Returns & Refunds
Last updated: January 2026. Questions? Email art@printwearnj.com.
Custom Products
Because every order is custom-decorated to your specifications and approved proof, custom items generally cannot be returned or exchanged for reasons unrelated to a production error.
Our Quality Guarantee
We stand behind our work. If your order arrives with a defect or does not match your approved proof, contact us within 7 days of receipt and we'll make it right with a reprint or appropriate resolution.
How to Report an Issue
- Email art@printwearnj.com with your order details.
- Include photos of the issue and the affected quantity.
- Our team will review and respond promptly with next steps.
Reprints & Refunds
Approved claims are typically resolved with a reprint of the affected items. Where a reprint is not possible, we may offer a partial or full refund at our discretion.
Order Changes & Cancellations
Changes or cancellations must be requested before production begins. Once artwork is approved and production has started, orders generally cannot be changed or cancelled.
Contact
Need help with an order? Reach us at art@printwearnj.com or (973) 328-1800.